We work exclusively with wholesalers in the components industry, so you never have to worry about us trying to conduct business with your end users. In other words, we’re your support, not your competitor.
Today, and as long as we’re in business, we adhere to the following values and standards:
Same-Day Shipping
We make every effort to ship your order out the same day we receive it. But as you know, a safety valve doesn’t ship as easily as your typical retail product. It takes time to select your industry component. If possible, order early enough that we have time to get your spare part carefully prepped for same-day shipping.
Our UPS representative arrives every day at 3:30 p.m. and again at 5:00 p.m. Old Dominion freight is waiting at 4:30 for your heavy pieces.
Unrivaled Customer Service
Our goal is to answer the phone on the first ring, and the voice you’ll hear is a person – not a machine that provides a “menu of options.”
For each inquiry, our objective is to give you a price and delivery date instantly. If you e-mail or fax us and we don’t get back to you that same day, you’d better call and confirm that we received your message.
Collective Knowledge
In business since 1985, we feel confident calling ourselves spare part experts. Our employees are long-timers, and what they know comes in handy when you or your end user has questions about or problems with spare parts. You could try calling the manufacturer with your questions, but that can become frustrating in a hurry. Instead, give us a call and put our collective knowledge to work.
Core values
Vision
Be leaders in the market where we participate, offering a wide range of products that satisfy the needs of our customers.
Values
Productivity, Honesty and Teamwork.
Quality politics
Always maintain 100% satisfaction for our customers.